8×8 Packet8 Broadband Phone Service Adapter 510
Posted: July 20, 2010 at 12:45 am | Tags: 510, adapter, Broadband, packet8, phone, Service
- Product Type – Server Adapter
- Warranty – 1 year
- - Personalized voicemail
- - Unlimied In-network calling
Packet8 VoIP Broadband Phone Adapter.Allows anyone with high-speed Internet access to use their regular phone to make unlimited calls over their Internet connection for one low monthly rate.Includes Pack8 Broadband Phone Adapter, 6 foot AC power cord, 6 foot Cat. 5 Ethernet cable, and 6 foot RJ11 phone cable
Rating: 
(out of 13 reviews)
List Price: $ 52.03
Price: $ 29.99
The Discussion
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Review by AKO California
Rating:
Before getting VOIP make sure your broadband connection is good enough to support quality calls. There are websites that do this.
With my last VOIP provider, calls would sometimes get choppy if I browsed the internet during the call. I’m using Packet8 with a cordless phone and the calls are as clear as with a regular landline and I can browse the internet at the same time. I’ve plugged in a corded phone to verify the call sounds like a regular line. Haven’t had any service outages so far so no interaction with customer service.
It took about 5 working days to port my number from my old provider. With an annual unlimited plan, it works out to $16.86 per month for me including the tax. There’s a cheaper plan with a 500 minute outgoing allowance (unlimited incoming) that I may switch to. Edit: Faxing used to work with Packet 8, but no longer does.
The unit itself requires just plugging everything in. You can adjust settings if necessary, but with most network connections you just plug it in and activate the account online. It’s small, but I’d prefer if it were box shaped and smaller. But that’s so that I could take it with me if I had to travel for an extended period. It’s out of site stuck under my desk normally.
6/1/09 Update: The company was recently acquired or changed it’s name to 8×8. That was fine, but they gave me 1 working day notice that the plan I was on was being discontinued and I’d be moved to a plan $10 higher. Literally, notice on 5/28 with only Friday to call them about it before it changed on Monday 6/1. The new plan is the same price as most other providers, yet most other providers have more features. I’m looking for a new provider.
Review by William M. Docksey
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I have been using Packet8 just about a year now, things had been going ok with the exception of the crackly static at times, however, over the last two months I would go significant times with absolutely NO service. To top it off even there website went down! Now I want out and they want me to pay 60 bucks to drop there service (or lack there that of). I have opened many “cases” with them and they keep closing them with the tag “closed/resolved”. So even if I wanted to drop and pay the $60 I cant because the dummies at there customer service are not emailing me a notification. At this point I am assuming that I am no longer getting service from them and that if I am billed I will refute the charges and report them to the BBB.
BUYER BEWARE! Poor service and AWFUL customer service, the worst I have ever had for anything.
Review by J. Rector
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Seems everybody submits reviews only when they have problems. I’ve been nothing but pleased so far with Packet8 for my home phone service. $25(taxes and fees included.) per month for unlimited long distance sure beats $75 per month charged by Verizon. I’ll rate a couple of areas.
Call(line) quality – It’s good. I won’t kid you, it’s not as good as a land line but theres nothing that is noticeable or that bothers me during conversation.
Customer Service – I had an issue when trying to activate. I was worried about how Packet8’s customer service would respond. I was pleasantly surprised when I have a live human being on the line within one minute and had my problem solved within 5 minutes. No problems in customer service so far.
Cost – $19.95 per month for unlimited US long distance. I can’t beat that.
The only negative I know is that during a power outage I have no phone service. But that would be the case with any VoIP solution. Great thing about Packet8 is that I can forward my calls to my mobile when there’s an internet outage.
Review by Arturo Garza
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I had this product for more than two years. since then was working perfect. I’m saving a lot of mony in my log distance calls. Delivery on time.
Review by E. F. Bolton
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i have been a customer of packet8 for over 2 years & have been thrilled with the service. i initially obtained the service to save on long distance calls to europe but was so pleased with the service that i eventually got rid of my verizon land line in just a few months. over the years i’ve only had one technical glitch that the tech support was able to resolve instantly (luckily it wasnt a sunday as they r only open mon-sat). i cant imagine why anyone would opt to pay $5 a month more for vonage much less pay for a land line! the only other option w/ comparable service that i have tried (& like) is skype which is offering free domestic calling for the rest of the year.